Cancellation Policy

 

Last Updated: June 9, 2026

1. Overview

At Tatvakart, we strive to process and dispatch orders as quickly as possible to ensure timely delivery.

This Cancellation Policy explains when and how customers may request order cancellations and the circumstances under which cancellation requests may be accepted.

By placing an order with Tatvakart, you agree to this Cancellation Policy.

2. Cancellation Before Dispatch

Customers may request cancellation of an order before it has been processed or dispatched.

Cancellation requests must be submitted as soon as possible after placing the order.

While Tatvakart will make reasonable efforts to accommodate cancellation requests, cancellation cannot be guaranteed once order processing has begun.

3. Cancellation After Dispatch

Once an order has been shipped or handed over to a courier partner, cancellation requests generally cannot be accepted.

Customers are encouraged to review all order details carefully before completing their purchase.

4. Customized, Personalized, and Special Orders

Orders involving:

  • Personalized products

  • Customized products

  • Special sourcing requests

  • Made-to-order items

  • Customized spiritual recommendations

may not be eligible for cancellation once order preparation has commenced.

5. Tatvakart-Initiated Cancellations

Tatvakart reserves the right to cancel, refuse, or limit any order in circumstances including but not limited to:

  • Product unavailability

  • Inventory discrepancies

  • Pricing or technical errors

  • Payment verification issues

  • Suspected fraudulent activity

  • Abuse of promotional offers

  • Compliance or legal requirements

If payment has already been received for an order cancelled by Tatvakart, an appropriate refund may be initiated through the original payment method, subject to applicable processing timelines.

6. Cash on Delivery (COD) Orders

Tatvakart may contact customers to verify Cash on Delivery (COD) orders before dispatch.

Unverified, suspicious, repeatedly refused, or abusive COD orders may be cancelled at Tatvakart's discretion.

Repeated refusal of COD deliveries may result in restrictions on future COD purchases.

7. Refunds Following Approved Cancellations

Where a cancellation request is approved prior to dispatch and payment has already been received, the refund will generally be processed to the original payment method.

Actual credit timelines may vary depending on:

  • Banks

  • Card issuers

  • UPI providers

  • Payment gateways

Tatvakart does not control banking or payment network processing times.

8. Incorrect Customer Information

Tatvakart shall not be responsible for cancellation requests arising from:

  • Incorrect shipping information

  • Incorrect contact details

  • Customer ordering errors

  • Failure to review order details before purchase

Customers are encouraged to verify all information carefully before submitting an order.

9. Abuse Prevention

Tatvakart reserves the right to reject cancellation requests or restrict future purchases where there is evidence of:

  • Fraudulent activity

  • Repeated order abuse

  • Excessive cancellation patterns

  • Misuse of promotional offers

  • Intentional disruption of operations

10. Relationship With Other Policies

This Cancellation Policy should be read together with:

  • Terms of Service

  • Privacy Policy

  • Shipping Policy

  • Return & Replacement Policy

  • Disclaimer

In the event of any inconsistency, Tatvakart reserves the right to interpret and apply its policies in accordance with applicable law.

11. Changes to This Policy

Tatvakart may update this Cancellation Policy from time to time.

Any modifications will become effective upon publication on the website together with an updated revision date.

Continued use of the website constitutes acceptance of the revised policy.

12. Contact Information

For cancellation-related inquiries, please contact:

Tatvakart

Email: support@tatvakart.com