Privacy Policy

 

Last Updated: June 9, 2026

1. Introduction

Tatvakart ("Tatvakart," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, place an order, communicate with us, or otherwise use our products and services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of information as described herein.

2. Information We Collect

Depending on your interaction with our website and services, we may collect the following categories of information:

Personal Information

  • Full name

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

Order and Transaction Information

  • Products viewed, purchased, exchanged, or replaced

  • Order history

  • Transaction details

  • Payment confirmations

  • Delivery-related information

Device and Technical Information

  • IP address

  • Browser type and version

  • Device identifiers

  • Operating system

  • Website usage information

  • Referral sources

Communications

  • Customer support requests

  • Product inquiries

  • Feedback, reviews, and testimonials

  • Email, WhatsApp, SMS, or other communications with us

3. How We Collect Information

We may collect information:

Directly From You

When you:

  • Create an account

  • Place an order

  • Subscribe to updates

  • Contact customer support

  • Participate in surveys, promotions, or reviews

Automatically

Through:

  • Cookies

  • Pixels

  • Website analytics tools

  • Device and browser technologies

From Service Providers

Including:

  • Payment gateways

  • Shopify infrastructure

  • Logistics and shipping partners

  • Analytics providers

  • Marketing platforms

4. How We Use Your Information

We use information for legitimate business purposes, including:

Order Fulfillment

  • Processing purchases

  • Managing payments

  • Packaging and shipping orders

  • Providing order updates

Customer Support

  • Responding to inquiries

  • Resolving complaints

  • Managing replacement requests

Website Improvement

  • Understanding customer preferences

  • Improving website performance

  • Enhancing user experience

Fraud Prevention and Security

  • Detecting unauthorized activity

  • Preventing fraudulent transactions

  • Protecting our customers and business

Marketing and Communications

Where permitted by law, we may send:

  • Product updates

  • Promotional offers

  • Educational content

  • Service announcements

  • Newsletters

You may opt out of promotional communications at any time.

5. Payment Information

Tatvakart does not store complete credit card numbers, debit card details, UPI PINs, net banking credentials, or other sensitive payment authentication information.

Payments are processed through trusted third-party payment providers that maintain their own privacy and security practices.

6. Shopify Platform

Our online store is powered by Shopify. Information submitted through our website may be processed by Shopify and its authorized service providers to facilitate ecommerce operations, payment processing, fraud prevention, analytics, and platform functionality.

For more information, customers may review Shopify's privacy practices directly.

7. Third-Party Service Providers

To operate our business efficiently, we may share limited information with trusted third parties, including:

  • Payment processors

  • Courier and logistics providers

  • Shopify and related ecommerce services

  • Cloud storage providers

  • Customer support tools

  • Analytics providers

  • Marketing and advertising partners

Such providers receive only the information reasonably necessary to perform their services.

We do not sell your personal information to third parties.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

  • Remember user preferences

  • Improve website functionality

  • Analyze website traffic

  • Measure marketing effectiveness

  • Enhance customer experience

Most browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.

9. Analytics and Advertising

We may use tools such as:

  • Google Analytics

  • Meta Pixel

  • Shopify Analytics

  • Advertising and remarketing platforms

These tools help us understand website usage, improve customer experience, and measure marketing performance.

Advertising partners may use cookies and related technologies to display relevant advertisements based on browsing activity.

10. Marketing Communications

By providing your contact information, you may receive communications through:

  • Email

  • SMS

  • WhatsApp

  • Phone calls

  • Other lawful communication channels

These communications may include:

  • Order notifications

  • Product recommendations

  • Promotional campaigns

  • Educational content

  • Customer support updates

You may unsubscribe or opt out of promotional communications at any time.

11. Data Security

We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements and policies

Retention periods may vary depending on applicable legal, regulatory, accounting, and operational requirements.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Withdraw consent where applicable

  • Request information regarding how your data is processed

We may require reasonable identity verification before processing such requests.

To exercise your rights, please contact us using the details provided below.

14. Children's Privacy

Tatvakart's products and services are intended for individuals capable of entering into legally binding transactions.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

If a parent or guardian believes a child has provided personal information, they may contact us to request its removal.

15. International Data Processing

Certain service providers used by Tatvakart may process or store information on servers located outside India.

By using our services, you acknowledge that your information may be transferred, stored, or processed in accordance with applicable laws and appropriate safeguards.

16. Compliance with Applicable Privacy Laws

Tatvakart strives to comply with applicable privacy and data protection requirements, including relevant provisions of the Digital Personal Data Protection Act, 2023 (India), where applicable.

Nothing in this Privacy Policy limits any rights available to users under applicable law.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, technology, or service offerings.

Any changes will become effective upon publication on this page, together with an updated "Last Updated" date.

Continued use of our website after any modification constitutes acceptance of the revised Privacy Policy.

18. Contact Us

For privacy-related questions, requests, or concerns, please contact:

Tatvakart

Email: support@tatvakart.com

We will make reasonable efforts to respond to privacy-related requests in a timely manner.