Return & Replacement Policy

Last Updated: June 9, 2026

1. Overview

At Tatvakart, we take pride in offering carefully curated spiritual, wellness, and lifestyle products. Every item undergoes quality checks before dispatch. If you receive a damaged, defective, or incorrect product, we are committed to resolving the issue through our replacement process.

By placing an order on Tatvakart, you acknowledge and agree to this Return & Replacement Policy.

2. Replacement Eligibility

Tatvakart offers a 7-day replacement window from the date of delivery.

A replacement request may be accepted in the following circumstances:

Product received in a damaged condition.
Product received with a manufacturing defect.
Incorrect product delivered.
Product substantially different from the item ordered.

All replacement requests are subject to verification by our support team.

3. How to Request a Replacement

To initiate a replacement request, please contact us within 7 calendar days of receiving your order.

Please provide:

Order number.
Clear photographs of the product.
Photographs of the packaging and shipping label.
An unboxing video, where available.
A brief description of the issue.

Requests can be submitted through:

Email: support@tatvakart.com

Failure to provide sufficient evidence may result in the inability to process the request.

4. Conditions for Approval

To qualify for a replacement:

The product must be unused and in its original condition.
Original packaging, tags, certificates, and accessories must be retained.
The issue must be reported within the replacement window.
The product must not show signs of misuse, alteration, accidental damage, or improper handling after delivery.

Tatvakart reserves the right to inspect and verify all claims before approving a replacement.

5. Non-Eligible Cases

Replacement requests will generally not be accepted in the following situations:

Change of mind after purchase.
Personal preference or dissatisfaction unrelated to product quality.
Orders placed incorrectly by the customer.
Normal wear and tear.
Damage caused after delivery due to misuse, negligence, improper storage, or handling.
Products returned without prior approval from Tatvakart.
Requests submitted after the 7-day replacement period.

6. Natural Variations in Stones and Handmade Products

Many Tatvakart products are crafted using natural stones, crystals, gemstones, rudraksha beads, and handcrafted materials.

As a result, variations may occur in:

Color
Texture
Shape
Surface markings
Natural inclusions
Size and pattern

These characteristics are natural and unique to each piece and shall not be considered defects or grounds for replacement.

Product images are intended for illustrative purposes and may differ slightly from the actual product received.

7. Spiritual and Wellness Disclaimer

Tatvakart products are offered for spiritual, wellness, cultural, and personal use.

Individual experiences, perceptions, and outcomes may vary from person to person.

Tatvakart does not guarantee specific spiritual, emotional, financial, personal, health-related, or life outcomes arising from the use of any product.

A replacement request cannot be approved solely because expected spiritual or personal results were not experienced.

8. No Refund Policy

Tatvakart operates under a Replacement-Only Policy.

Refunds are generally not provided for completed purchases except where required under applicable law.

Where a replacement is approved, Tatvakart may, at its sole discretion and where replacement is not reasonably possible, provide an alternative resolution consistent with applicable consumer protection requirements.

9. Replacement Process

Once a replacement request is approved:

The customer may be requested to return the original product.
Return instructions will be communicated by our support team.
Upon successful verification, a replacement product will be dispatched.
If the original item is unavailable, Tatvakart may offer a comparable replacement product of similar value.

Processing timelines may vary depending on product availability, logistics, and location.

10. Fraud Prevention

Tatvakart reserves the right to reject claims that are determined to be:

False,
Misleading,
Abusive,
Fraudulent, or
Made in bad faith.

Repeated misuse of the replacement process may result in denial of future replacement requests and restriction of service.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Tatvakart's liability relating to any approved claim shall be limited to the replacement of the purchased product.

Tatvakart shall not be liable for indirect, incidental, consequential, emotional, spiritual, or speculative losses arising from the purchase or use of any product.